Check out our articles on contact center, customer, operations and growth intelligence

Effective call center management is an integral part of any successful business. Operative Intelligence provides improved analytics and customer insights that help businesses remain agile and up-to-date

Customer satisfaction score, or CSAT for short, is a key performance indicator that enables contact center management to track and measure customer satisfaction. Operative Intelligence is the best way to measure CSAT–and all contact center metrics. OI analyzes 100% of inbound interactions and shares the root causes of overall inquiries using direct phrases from customer speech.

Contact center analytics help organizations better understand customer needs, agent capabilities, and how well their product or service is performing

To determine the most suitable CallMiner alternative for your business, it’s helpful to evaluate pricing plans, customer support services, scalability options, and ease of implementation. If you’re looking for an automated solution that can provide deep analytics and predictive insights from customer conversations, Operative Intelligence is the best choice.

Contact center intelligence automation is the process of utilizing technology to automate routine daily tasks without human intervention. It involves leveraging technology to undertake and perform duties previously handled manually.

Call center training is designed to equip call center agents with the skills, knowledge, and tools they need to effectively handle customer interactions.

Operative Intelligence can be implemented quickly by contact centers that use CCaaS solutions since our platform easily accesses data through APIs.

Call Journey is a conversation intelligence platform that uses speech and text analytics to augment quality assurance. It can help businesses manage, track, and analyze customer communications to deliver insights on business performance, risk management & compliance.

What are the most important call center technologies? And what trends should call center professionals be aware of? Here is an overview of call center technology types, tools, and trends of this year.

With so many exciting industry changes happening this year, we've compiled this list of call center statistics to review the current state of call centers and the future of customer service.

Learn how sentiment analysis enhances customer experience, improves agent performance, and drives operational excellence in 2023.

Call center reporting is a vital tool for call centers to measure performance, identify areas of improvement, and take action.