Operative Intelligence Mission

Operative Intelligence is a team of operators, technologists and customer experience professionals with over 25 years of experience transforming, scaling and optimizing contact centers for leading global businesses to technology startups.

Having grown up in contact centers, we have an intimate understanding of the reality of operating within these businesses and know the challenges of managing the day-to-day while trying to make progress on improving. We understand the pressure of feelings things can be better, but not knowing how to exactly how to get there.

It was through these experiences that we developed and refined our unique approach, methodology and processes which elevated businesses out of these positions and into those of being in control, proactive and delivering best-in-class customer experiences.

Whether you’re looking to transform, optimize or even just nail the basics, we invite you to join our mission to unlock the potential of every human interaction within your contact center.

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Our Process

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Create your profile

Let's get some basic information about your business and set you up in our system

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Data extraction

Collect and send us the data through our secure portal

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Operative intelligence

We treat and transform the data

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Access insights

We send you the insights

Choose a better way to work

Get in touch to discuss plans and pricing

get a demo